Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We are pleased to accept orders from mainland United Kingdom, we do not however, process orders which originate outside the U.K. nor deliver to addresses that are outside of the mainland U.K., BFPO or P.O. boxes.

We accept MasterCard, Visa, Delta, Maestro and Solo but cannot process American Express or swipe only cards such as Electron. If the card issuer refuses to authorise payment we will not be liable for any delay and/or non-delivery of the order.

No orders will be accepted without a valid card payment in the name of the registered cardholder and its registered address.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery is FREE on all orders. We use Royal Mail and Parcel Force as couriers. Although you can have the goods delivered to any address within the mainland U.K. we request that there be someone to sign for the goods upon delivery. We reserve the right to deliver the goods only to the cardholders address, you will be contacted if this is the case.

Our usual delivery is 2-3 working days, however as some items will be ordered from suppliers, PLEASE ALLOW UP TO 14 DAYS FOR DELIVERY. For items we keep in store, delivery will be quicker and if you wish to enquire whether this is the case please email us: sales@postfreeoutdoorgear.co.uk

PLEASE NOTE WE WILL ONLY DELIVER TO MAINLAND UK

Our usual delivery is 2-3 working days, however as some items will be ordered from suppliers, PLEASE ALLOW UP TO 14 DAYS FOR DELIVERY. For items we keep in store, delivery will be quicker and if you wish to enquire whether this is the case please email us: sales@postfreeoutdoorgear.co.uk

For all orders VAT is included.

Protx provides a secure link between our website and out merchant bank to ensure that our customers' card details are kept secure throughout the transaction process and payment is made during this transaction.

Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Protx adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

All products are guaranteed for twelve months unless otherwise stated from the original date of invoice against failure to provide reasonable wear due to defective workmanship or materials so long as the product was used for its intended purpose. This guarantee excludes damage caused by accident, neglect or misuse (use for other than intended purpose of item). In the event of a product failing please call or e-mail us with details of the product, fault and age. Proof of purchase is necessary and the item must be returned in a clean and dry condition, any items returned in a state other than above will be returned to sender due to Health and Safety regulations.

If you need to reach us, please email us using the link on the site page, call us on 01923 639739 or alternatively, you can write to us at Postfreeoutdoorgear, 90-92 The Parade, High Street, Watford, Herts. WD17 1AW.

We are committed to protecting your privacy. If you have any questions/comments about privacy please address them to the Privacy Officer, email: privacy@postfreeoutdoorgear.co.uk.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

As a mail order customer you have the right to cancel any item within 7 days of delivery (excludes perishable items, personalised items or items where we will have discussed the goods and you have agreed to take them) provided they are in new and unused condition with original packaging and receipt. Items used will be deemed to have been accepted by you and therefore cannot be returned unless faulty. To cancel an item please call or e-mail us. Items must be received by us within 7 days of cancellation and you will receive a full refund to your credit card upon inspection of the goods.

We will not refund your postage costs unless the item is faulty or there is an error in the delivery.

We want you to be 100% satisfied with any and every order placed with us. Therefore if you wish to return an item for any reason at all you may do so within at any time up to 30 days from receipt of the goods. To return a non-faulty item the product must be in its original condition with the original labels attached and a copy of the invoice, once an item has been worn or used we will be unable to refund or exchange unless the item is found by the manufacturer to have a fault. Should an item be returned with no fault but in a used condition we will return it to the customer (at their cost). In the event of wanting to return a non-faulty item we must be informed before its return via e-mail or telephone within 30 days of receipt and informed as to why the goods are being returned and whether you want a refund or an exchange. The products must reach us within a further 7 days from notification and you will be refunded/exchanged as soon as we receive the garment and upon inspection to ensure that it is in its original condition.

Any footwear returned to us MUST be in its original condition. If they show signs that they have been used outside the boots WILL be returned to the sender at their cost.

We recommend that you inspect your goods on arrival (especially tents).

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.